What is Superlan USA?
Superlan USA is a skincare brand committed to providing natural and effective solutions for various skin concerns, specializing in Lanolin-based creams.
How do I use Superlan products?
Usage instructions are provided on each product's packaging. Generally, apply a small amount to clean, dry skin as needed.
Are Superlan products safe for sensitive skin?
Yes! Our products are hypoallergenic and suitable for all skin types, including sensitive skin. Conduct a patch test if you have specific concerns.
Do you offer international shipping?
Currently, we only offer shipping within the United States. Stay tuned for updates on international shipping.
What is your return policy?
We offer a 30-day money-back guarantee. Check our Return Policy for details on returns and exchanges.
Is Superlan cruelty-free?
Absolutely! We are proud to be cruelty-free and do not test our products on animals.
Can I use Superlan while pregnant or breastfeeding?
Yes, our products are safe for use during pregnancy and breastfeeding. However, if you have specific concerns, consult with your healthcare provider.
How long does shipping take?
Standard shipping takes 5-7 business days, while Priority Shipping (available at $4.99) delivers within 1-3 business days. Check our Shipping Policy for details.
Are your products suitable for children?
Yes, our Lanolin Lite Moisturizer is suitable for children. For specific concerns, consult with a healthcare professional.
Can I reach customer service after business hours?
Our customer service is available during business hours (Monday to Friday, 9:00 AM to 5:00 PM Eastern Time). Contact us at superlanusa@gmail.com.
Are Superlan products vegan?
Our products contain lanolin, a natural substance derived from sheep's wool. While lanolin is not vegan, it is cruelty-free.
