Return and Exchange Policy

At Superlan USA, we value your satisfaction and want to ensure that you have a seamless experience with our products. If you find yourself in need of a return or exchange, please review our policy below:

• Returns and exchanges are accepted within 30 days from the date of purchase.
• Products must be in their original condition, unused, and in the original packaging.

• To initiate a return or exchange, please contact our customer service at superlanusa@gmail.com.
• Provide your order number, a brief reason for the return/exchange, and any relevant details.

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
• We require using a trackable shipping method to ensure the safe return of the product.

• Refunds will be issued to the original payment method once the returned product is received and inspected.
• Exchanges will be processed promptly, and the replacement product will be shipped to you.

• If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
• We will arrange for a replacement or refund as appropriate.

• Gift cards are non-returnable and non-refundable.

• For any questions or concerns regarding returns and exchanges, please reach out to us at superlanusa@gmail.com or call us at 845-579-5461 during business hours (Monday to Friday, 9:00 AM to 5:00 PM, Eastern Time).

Note: This policy is subject to change, and any updates will be posted on our website.

Thank you for choosing SuperLan USA!